Volvo UK launches live chat service for business customers

Volvo Cars in the UK has launched a new live chat feature which it says gives businesses instant digital access to its car fleet experts.

The firm says both company car drivers and fleet managers – from SMEs to large corporates – can use the instant digital messaging service on its business sales website to ask for help on a variety of topics, from requesting specific product information or booking a demonstrator to finding their nearest Volvo dealer.

It also allows meetings with Volvo's regional business sales managers to be booked.

Volvo says the live chat, which runs Monday to Friday from 9am to 5.30pm, is supported by fleet professionals from its Business Centre.

Head of business sales Steve Beattie said: "The launch of live chat gives Volvo customers yet another way to communicate with us.

"Business life is complicated enough, which is why we are doing everything we can to simplify how we interact with our fleet customers.

"This latest initiative supports our ambition to deliver an unrivalled customer experience for all our fleet customers, regardless of the size of their business or fleet requirement.

"It follows hot on the heels of the introduction of our virtual sales team, dedicated to the needs of Volvo's SME fleet customers."

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